Training & SUPPORT

Training

We offer two customized on-site and remote training courses for all aspects of the OSIsoft PI System and related applications.

OSI PI Client Training

This is our most popular course. We interactively cover all end-user PI products including an overview of OSIsoft PI, PI ProcessBook, Datalink for Excel, PI Vision (if applicable), and PI Asset Framework. We also give you lots of tips and tricks.

The course material is fully customized to your site, data, tags and real-world scenarios. 

Our experienced trainers help users get the most from your PI System investment.

AGENDA 

  • Overview of the PI system, architecture and key components
  • PI ProcessBook
  • Datalink for Excel
  • PI Asset Framework
  • PI Vision (if applicable)
  • Lots of tips and tricks

LOCATION

Your site or remotely

DURATION

Two days

COURSE MATERIAL

Customized to your site

OSI PI Admin Training

This OSIsoft PI system admin course covers the administrative functions of the PI system. This includes tag building, daily checks, security, backups and much more. It is a site-based, interactive, and workshop-style course.

Our course materials are customized to your site to include real world scenarios using your data and architecture. 

Our experienced trainers help your administration users get the most out of the investment in your PI system data infrastructure. Course customizations include the PI Asset Framework, PI Notifications, Microsoft Excel, Power BI tools, PI Vision, admin, etc.

AGENDA 

  • Overview of the PI system, architecture and key components
  • System Management tools
  • Tag administration
  • Monitoring
  • Backups
  • Recommended admin tasks
  • Troubleshooting
  • Lots of tips and tricks

LOCATION

Your site or remotely

DURATION

Two days

COURSE MATERIAL

Customized to your site

Support

We offer various levels of technical support for all aspects of the OSIsoft PI System and related applications, including proactive and reactive support, periodic system checks and PI System admin support. Read on to learn more.

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PROACTIVE SUPPORT

Dimension Software monitors your PI System health in near real-time, including:

  • System resources
  • Data collection
  • PI System health
  • Backups
  • Health and connectivity of supporting applications
  • Message logs

Data is sent back to Dimension Software on a periodic basis and is monitored by our support team.

Issues are resolved in a timely manner often before they are noticed by end users.

Proactive support ensures you can relax knowing your OSIsoft PI servers are being taken care of and issues are being dealt with promptly.

REACTIVE SUPPORT

This is typically known as level 2 and level 3 support.

Level 3 support is generally after a help desk engineer has triaged the support call.

Dimension Software will troubleshoot as required typically via remote connection such as VPN, webex, Lync, etc.

Typically contact is via our dedicated support email / phone line.

This support is generally break / fix based.

It may be PI itself, backups, security, interfaces, end user support, associated engines such as ACE, analytics, programmatic connectivity, business to business connectivity, etc.

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Spanner and clock

PERIODIC SYSTEM CHECKS

We check the oil in our car periodically, but we still take our cars in for a WOF and service for expert checks and advice.

The PI system is no different. Dimension Software is able to use its in-depth PI system experience and knowledge to carry out periodic system health checks and identify issues, impending issues, etc. Results are reported back on completion of the system check.

Periodic checks can range from weekly, fortnightly, monthly or quarterly.

PI SYSTEM ADMIN SUPPORT

PI is a specialized system requiring a diverse skill-set. Our team can carry out the administration component including tag administration, display and report management, system management, etc.

Our extensive experience in all aspects of the PI system and related applications means that we can provide qualified advice to all aspects of your business, from your engineers, IT, management and analysts. 

By using our remote access tools our support is readily accessible. 

Approachable, knowledgeable advice is critical to empowering end users to be able to achieve the most out of PI and your related information systems. Dimension Software has experience in many industries particularly power, oil & gas, water and mining. Our engineers are able to understand engineering terms, use cases, complex architectures, OT and IT systems, etc.

Being an independent solution provider, we can provide impartial, vendor independent advice.

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Person pushing phone buttons

HELP AND ADVICE

The Dimension Software team are using PI all day, every day.

We have extensive experience in all aspects of the PI system and many related applications. With remote access tools we are able to provide helpful experienced advice to all aspects of your business be it engineers, IT, management, analysts, etc.

Approachable, knowledgeable help and advice is critical to empowering end users to be able to achieve the most out of PI and your related information systems. Dimension Software has experience in many industries particularly power, oil & gas, water and mining. Our engineers are able to understand engineering terms, use cases, complex architectures, OT and IT systems, etc.

Being an independent solution provider, we can provide impartial, vendor independent advice.

HAVE A FEW MORE QUESTIONS?

If you have questions about training or anything else we are here to help. Please click the button below to contact us now.