Partner Resources
HELP
Demo server URL: https://demo.dimensionsoftwarenz.com/dimension/AssetIntellect
Asset Intellect Online Help URL: https://help.dimensionsoftware.co.nz/assetintellecthelp
Alarm Sentinel Online Help URL: https://help.dimensionsoftware.co.nz/alarmsentinelhelp
Dimension Software LinkedIn: https://www.linkedin.com/company/dimensionsoftware
Annual Support and Maintenance
SRP is 20% of the RRP of components installed at the customer site. Is charged annually in advance from day one.
The Annual Support and Maintenance fee entitles the Licensee the following:
Included:
- On line access to help and guidance in the use of the licensed software
- Access to bug fixes and patches
- Access to updates and new releases for licensed software/modules at no cost.
- Response time: ack in n hours
- Licensee may request additional features and enhancements for consideration. These may be included in the product Roadmap for consideration and inclusion in future product releases
- Standard support hours are from 8am to 5pm New Zealand business days
- Support is accessed via an Email to: support@dimensionsoftwarenz.com alternatively via phone +64 9 525 2227
Product support excludes:
- Product Training
- Deployment of new releases or updates
- Consultancy and project engineering
- Application design and review
REFERENCE CUSTOMERS
AGL –
FinGrid –
ProRail –
Stanwell Corporation –
QAL –
STANDARD DEMO RECORDINGS
Asset Intellect URL (You Tube) –
Alarm Sentinel URL (You Tube) –